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Matagorda County Credit Union

We want to hear from you.

If you have a problem with the services provided by this credit union, please contact us at:

Matagorda County Credit Union
3700 Ave F
Bay City, TX 77414
979-245-8674 office 979-245-1526 fax
memberowned@matagordaccu.com

The credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the Texas Credit Union Department through one of the means indicated below:

Contact the Texas Credit Union Department

In Person or U.S. Mail:

Texas Credit Union Department
914 East Anderson Lane
Austin, Texas 78752-1699

Telephone:

(512) 837-9236

Fax:

(512) 832-0278

Email:

complaints@cud.texas.gov

Website:

www.cud.texas.gov

Notice

NOTICE: MEMBER ACCESS TO CREDIT UNION DOCUMENTS POLICY

The Texas Administrative Code, Title 7, Part 6, Chapter 91, Subchapter C, Rule 91.315 Members' Access to Credit Union Documents, provides the membership access to certain credit union documents. The purpose of this policy is to ensure that Matagorda County Credit Union complies with that rule.

DOCUMENTS AVAILABLE TO MEMBERS

Upon request, a member is entitled to review or receive a copy of the following documents:

Balance sheet and income statement (the non-confidential pages of the latest call report may be provided to meet this requirement)

Summary of the most recent annual audit

Written board policy regarding access to the articles of incorporation, bylaws, rules, guidelines, board policies, and copies thereof

Internal Revenue Service Form 990

INSPECTION PROCEDURES

The individual requesting access to credit union documents must be a member of the credit union. The member must provide a written request, stating which documents are requested. The credit union shall respond within 14 days and keep copies of all requests and documents for record keeping purposes.

Member inspection rights under this section are in addition to any other member inspection rights afforded by the credit union's charter or bylaws or other state and federal laws or regulations.

CONFIDENTIAL BOOKS, RECORDS, AND MINUTES

Members do not have the right to inspect any portion of the books, records, or minutes of a state chartered credit union if:

State and/or Federal law or regulation prohibits disclosure of that portion. The publication of that portion could cause the credit union predictable or substantial financial harm.

That portion containing nonpublic personal information, as defined in the Gramm Leach Bliley Privacy Act and NCUA Regulation 716.3 (dealing with member privacy and the disclosure of information) would constitute a clearly unwarranted invasion of personal privacy of employees or officials.

COSTS

The credit union may charge members the direct and reasonable costs associated with search and duplication. The credit union will not charge for other costs, including indirect costs or attorney's fees.